Won a few battles but not the war

Proud to report I won a few 'battles' today. I successfully negoiated a much lower rent increase for renewing my lease over the next 2 yrs. And I also got an exemption letter from the leasing agent for any possible future MCI (Major Capital Improvement). MCI is a NYC rental code that allows for owners to up current lease holder's rent for repairs or upgrades done on their building. Imagine to my surprise last August when I got a letter informing me of this. So its nice to know that my rent will NOT change!
Then I was able to get my internet service not only excuse me from the upcomming monthly internet rate free increasements, but they knocked off $5 off my monthly current rates AND upgraded my services to faster speed. I read online its vital to ask to speak what's called the RENTENTION dept, which only duty is to keep their customers from leaving. I was glad I held my ground and it took about 40 mins but now I'll be paying $5 lessa month, w00t!
Lastly I got one company to waive their late fee because I never received a bill from them. And I did make an online payment. The rep was eager to oblige and it didn't take much convincing which is a nice change of pace.
I am however unhappy to learn that Baba's services are not up to par and the standards have been a major disappointment :(
At least she's home.